Terms of Purchase
Scope of these purchase terms
These Terms of Purchase govern products ordered through the Novyllan website (the "Site"). The Site is operated by Nanjing Youwu Youshi Network Technology Co., Ltd. under the Novyllan brand.
By ordering through the Site, you agree to these terms and the applicable Terms of Service, Privacy Policy, Shipping Policy, Return & Refund Policy, and other policies published on the Site. Please do not place an order if you do not accept these terms.
Customer responsibilities
When you place an order, you confirm that you have the legal capacity to enter into a purchase agreement. You must provide accurate, complete checkout information and comply with the laws that apply to purchasing and receiving the products.
Where permitted by applicable law, communications with customer support may be used to assist with orders, verify information, and improve service.
Personal information
Information collected through the Site, checkout, email, or customer service is handled in accordance with our Privacy Policy. Please consult that policy for details about how we collect, use, and protect personal information. The policy may be updated to reflect operational, legal, or regulatory changes.
Placing and processing an order
After you submit an order, an order confirmation will be sent by email. We may need to review, adjust, delay, or cancel an order if fulfillment is affected by stock availability, inaccurate product details, pricing errors, suspected fraud, unauthorized transactions, or other circumstances that prevent fulfillment.
Where an order is canceled, any payment already received will be handled in accordance with the relevant policies and circumstances.
Product descriptions
We take reasonable care when publishing product descriptions, photographs, specifications, and prices. Minor differences may result from screen settings, technical limitations, or product updates.
If an item you receive differs materially from its published description, contact us for assistance under our Return & Refund Policy.
Prices and errors
We aim to display correct prices. If an obvious error arises from a technical issue, system update, or incorrect information, we may contact you about the problem, cancel the affected order, or offer another appropriate resolution.
Availability and delivery
Stock availability may change. Our Shipping Policy sets out the processing and delivery arrangements for orders. Delivery estimates can be affected by the destination, selected shipping method, customs procedures, carrier delays, and circumstances beyond reasonable control.
If an ordered product is unavailable, we may contact you to discuss a suitable solution, including a refund where applicable.
Checking product suitability
Before ordering, review the product details to ensure the item meets your needs and can be used in your location. Specifications, packaging, labels, and included accessories may vary with destination requirements and product availability.
Taxes and customs charges
Taxes, duties, and customs charges depend on the destination and local rules. Customers may be responsible for charges imposed by local authorities where required. Applicable charges will be handled in line with relevant laws, shipping arrangements, and local requirements.
Contact information
Brand: Novyllan
Company: Nanjing Youwu Youshi Network Technology Co., Ltd.
Email: service@novyllan.com
Telephone: 00852-6303559
Business address: Room 102, Building 11, Baishui Jiayuan, Maqun Subdistrict, Qixia District, Nanjing, Jiangsu, China