Shipping Policy

Shipping with Novyllan

Novyllan is operated by Nanjing Youwu Youshi Network Technology Co., Ltd. We work with trusted logistics and fulfillment partners to prepare and deliver customer orders. The following information explains our usual shipping arrangements.

Preparing Your Order

Orders are normally processed within 1–5 business days after payment confirmation.

Preparation times can vary with order volumes, holidays, promotional activity, product availability, and other circumstances affecting fulfillment. Once your order is dispatched, we will send a shipping confirmation email with tracking details.

Estimated Transit Time

After dispatch, estimated delivery takes 10–20 business days. Your total delivery timeframe includes both order processing and transit time.

These estimates may vary according to the destination, local delivery services, customs clearance, carrier conditions, and other circumstances beyond reasonable control.

Shipping Charges and Free Shipping

We offer the following standard shipping rates to supported delivery destinations:

• Orders of US$39.00 or more: Free standard shipping.

• Orders below US$39.00: A standard shipping fee of US$5.99 applies.

Eligibility for free shipping is calculated using the merchandise subtotal after discounts and before taxes and shipping charges. If a discount reduces your merchandise subtotal below US$39.00, the US$3.99 standard shipping fee applies.

Free shipping covers standard delivery charges only. It does not cover any applicable customs duties, import taxes, or charges imposed by local authorities.

The applicable shipping charge will be displayed at checkout before you confirm payment.

Fulfillment Locations

Orders may be shipped from our facilities or trusted partner facilities, depending on inventory availability, stock location, and delivery destination. We do not guarantee a single shipping origin for all orders.

Tracking Your Delivery

Your shipping confirmation email will include tracking information. Carrier updates may take some time to appear after dispatch.

If you need help checking a shipment, please contact service@novyllan.com.

International Destinations

International shipping is available where supported. Destination restrictions, carrier availability, and other logistical limits can affect service.

If we cannot deliver to your location, our team will contact you about the available options.

Delayed or Potentially Lost Packages

Contact service@novyllan.com if tracking has not changed for an extended period or your parcel appears delayed or lost.

Provide your order number, tracking number, and relevant shipment details. We will investigate the situation and offer assistance appropriate to the circumstances.

Correcting a Delivery Address

If your delivery details need to be changed, contact us as soon as possible after ordering. Changes can only be requested before processing or shipment preparation begins. We may be unable to change an address after dispatch.

Your delivery address may differ from your billing address. Please ensure that all shipping details entered at checkout are complete and accurate.

Business Day Processing

Orders are processed on regular business days. Orders placed on weekends or public holidays will normally begin processing on the next available business day.

Contact Information

Brand: Novyllan
Company: Nanjing Youwu Youshi Network Technology Co., Ltd.
Email: service@novyllan.com
Telephone: 00852-6303559
Business address: Room 102, Building 11, Baishui Jiayuan, Maqun Subdistrict, Qixia District, Nanjing, Jiangsu, China