Return and Refund Policy
Returning a Novyllan purchase
If a purchase does not meet your expectations, the following conditions explain how to request a return or refund from Novyllan.
Canceling an order
You can request cancellation before processing or fulfillment begins. If the request is approved, we will refund the full payment to the original payment method. Cancellation may no longer be possible after fulfillment starts or the order has shipped.
Please send cancellation requests to service@novyllan.com as quickly as possible.
Return eligibility
Eligible items may be returned within 180 calendar days after delivery. Items must be unused, in their original condition, and accompanied by proof of purchase or an order confirmation. Please include the original packaging and accessories where applicable.
Contact customer support before returning a product. Returns sent without prior approval may not be accepted.
Requesting a return
Email service@novyllan.com with your order number, product name, and reason for return. Include photographs or a video where relevant to the issue. After reviewing your request, we will provide the return instructions.
Where to send your return
Please do not send products to our business registration address. Once a return is approved, customer support will provide the correct return address and instructions for that order.
Who pays for return shipping
Customers cover the return shipping cost for preference-based returns, such as ordering the wrong item, changing their mind, or deciding that the product does not suit their preference.
If an item arrives damaged, defective, incorrect, or significantly different from its description, we will arrange an appropriate solution. This may include a replacement, refund, or assistance with a return at no additional cost.
Refund processing
We will notify you of the refund decision after receiving and inspecting the return. Approved refunds are issued to the original payment method within 5-10 business days after the returned item has been received and inspected.
The time it takes for a refund to appear in your account depends on your bank or payment provider.
If a refund has not arrived
Check your bank or payment account again, then contact the payment provider if the refund is still missing. If further assistance is needed, email service@novyllan.com so our team can help.
Contact information
Brand: Novyllan
Company: Nanjing Youwu Youshi Network Technology Co., Ltd.
Email: service@novyllan.com
Telephone: 00852-6303559
Business address: Room 102, Building 11, Baishui Jiayuan, Maqun Subdistrict, Qixia District, Nanjing, Jiangsu, China