FAQ
How do I order from Novyllan
Choose your preferred product and add it to your cart. At checkout, enter your contact and shipping information, apply any valid discount code, and select an available payment method. Check the order details and delivery address before submitting payment.
Once your order is successfully placed, we will send an order confirmation to the email address you entered at checkout. For assistance, email service@novyllan.com.
What if an item is wrong damaged or missing
Please contact service@novyllan.com as soon as possible if your delivery contains an incorrect or damaged item, or if a product is missing. Include your order number, a description of the problem, and photographs of the items received where relevant. We will review the information and help arrange an appropriate solution.
Where can I find my order confirmation
Your confirmation is sent to the email address used for your purchase. If it is not in your inbox, check your spam, junk, and promotions folders. Contact our support team if you still cannot locate it.
Can I change an order after checkout
Please email service@novyllan.com promptly if you need to change your order details. Changes can only be requested before processing begins. Once the order has been processed or prepared for dispatch, we may be unable to make adjustments.
How can I update my cart
Before checkout, open your cart to review the products you have selected. You can change quantities or remove items there, and add other products by returning to their product pages.
Which browsers should I use
For the best experience, use a current version of Google Chrome, Safari, Firefox, or Microsoft Edge. Some features may not work as expected in older browser versions.
Which payment options are available
Available checkout options include Visa, Mastercard, American Express, Discover, PayPal, and Apple Pay. The methods displayed during your checkout determine which options are available for that purchase. Payments are handled through secure payment providers.
How do I complete a PayPal payment
Select PayPal at checkout, sign in to your PayPal account when prompted, and review and authorize the payment. Follow the instructions to return to our website after payment is complete.
Where do I enter a discount code
Enter your valid code in the discount field at checkout and apply it. Make sure the discount appears in your order total before you finish paying.
How are returns exchanges and refunds handled
Please refer to our Return & Refund Policy for the applicable conditions and steps. You may also email service@novyllan.com if you need help with a particular order.
How do I begin a return
Contact service@novyllan.com before sending any item back. Our team will review your request and provide the return instructions. Please wait for those instructions before shipping your return.
Can I cancel my purchase
You may request cancellation before your order enters processing. Once fulfillment or shipping preparation has begun, cancellation may no longer be possible. Send your request to service@novyllan.com as soon as possible.
How is payment information protected
We use trusted payment providers and reasonable security measures to help safeguard payment and personal information during checkout.
What happens to my personal information
We may use personal information to fulfill orders, provide customer support, operate website services, and meet applicable legal obligations. Our Privacy Policy explains these practices in more detail.
Contact support
Email: service@novyllan.com
Telephone: 00852-6303559